^New edition available

This Learner Guide explains how to adopt work practices that support interactions with those affected by domestic and family violence, which includes applying organisational procedures and complying with legislative requirements. It outlines how to identify client needs and how to use interpersonal skills to generate confidence. The material also describes how to respond to client needs and how to complete accurate documentation.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Assessments
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents

For the assessor:
• Introduction Manual
• Practice Assessment Marking Guide
• Talk with Others discussion topics
• Final Assessment Marking Guide
• Observation
• Third Party Report
• Competency Mapping spreadsheet
• PowerPoint Slides
• Delivery Plans

Learner guides

• Product Code: CXDFV001
• ISBN: 978-1-922466-04-4

Support resources

• Product Code: CXDFV001SP
• ISBN: 978-1-922466-06-8